WARRANTY
RETURNS AND WARRANTY
WARRANTY
WARRANTY:
We offer a Simple Lifetime Warranty. If an Eberlestock product fails under normal use due to a defect in materials or workmanship, we will either repair or replace it. The lifetime of a product is determined by considering factors such as time since purchase, conditions of use, and maintenance.
This warranty does not cover damage caused by accident or negligence. Our gear is meant to work hard for many years and the expected normal wear and tear is not covered under warranty.
Any necessary repairs can be evaluated for warranty coverage by first sending photos to customerservice@eberlestock.com. If your item is determined to fall outside of our warranty guidelines we can usually offer you repairs for a reasonable rate plus the cost of return shipping. An estimate will be given after photos have been evaluated, although a final cost will not be determined until the product has arrived. Cost is based on repair time.
- Items returned for warranty service must be clean. Items soiled with dirt, blood, or unknown substances may be refused and returned to the sender, or will be assessed a $40 cleaning fee.
- Allow up to 8 weeks for your repair service.
- Please include a note that explains the issue with your item. Mark areas of concern.
- Please include good contact and shipping information.
HARDWARE WARRANTY:
Our buckles are the strongest available on the market. However, because we do not manufacture them and they are most frequently broken due to accidents, we guarantee them for 1 year. Inexpensive replacement buckles can be purchased on our website.
HARDWARE WARRANTY:
Our buckles are the strongest available on the market. However, because we do not manufacture them and they are most frequently broken due to accidents, we guarantee them for 1 year. Inexpensive replacement buckles can be purchased on our website.